Return Policy

Returns and Exchanges

If for some reason you are not satisfied with your DR+LAB USA order, you can return or exchange it in its original packaging with the original packing slip within 7 days of purchase date.

To return or exchange an item(s), please call Customer Service at 1-213-232-1120 Monday through Friday from 10am to 5:00pm PST to receive a Return Authorization number that you should mark on the outside of your package. Complimentary shipping will be provided for all returns and exchanges made within 7 days of original purchase date.

When you return your purchase to DR+LAB USA within 7 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 14 days for the credit process.

You can exchange your purchase within 7 days for another item(s) of equal or greater value.

Items received more than 7 days after purchase date may not be returned or exchanged.

Only items purchased on DR+LAB USA can be returned to DR+LAB USA Online. Items purchased in an official showroom, a skincare professional's office or elsewhere must be returned to their original point of purchase.

Item(s) that can be exchanged/returned:

  • If the item(s) you received are not same as your order or incomplete order from DR+LAB USA.
  • Failure of retail packaging will be given exchange.
    (This rule Only applies to recently purchased/unopened items)

Item(s) that CANNOT be returned:

  • We are NOT responsible for any product(s) damages or issues induced by the customer.
  • If the retail packaging has been opened or is damaged, no refund or exchange of the product will be issued since it has diminished in value.
  • If the product(s) has been neglected/unused for extended periods of time, the product(s) would still be diminished in value (even if the retail packaging has never been opened). Therefore, refund/ exchange will NOT be applicable.
  • If you simply change your mind about the product(s) and request return/exchange, you may return all items were provided by DR+LAB USA (Promotion Gift, samples, etc).
    (In this case, we may charge you return shipping costs and 15% of restocking fee.)

If you have questions about how to return or exchange an item, Customer Service Specialists are available to assist you Monday through Friday from 11am to 5:00pm PST at 1-213-232-1120.

Problems with an Order

Please feel free to contact us directly by email or call 1-213-232-1120 to speak with a Customer Service Specialist Monday through Friday from 11am to 5:00pm PST. If shipping is delayed by some reasons – out of stock, holidays, etc.– we will contact you via email or the direct number in your information.